Welcome to Natural Beauty! These Terms of Service (“Agreement”) govern your use of our website, products, and services. By using our website and services, you agree to be bound by this Agreement.
- Use of Our Products and Services: Our products and services are for beauty products use only. You may not use our products and services for any illegal or unauthorized purpose. You may not copy, distribute, or reproduce any of our products or services without our prior written consent.
- Account Registration: In order to use some of our products and services, you may be required to register for an account. You agree to provide accurate and complete information during the registration process, and to update your information promptly if there are any changes.
- Payment and Billing: If you make a purchase on our website, you agree to pay for the products or services that you order. You are responsible for providing accurate billing information and keeping your payment information up to date. We may terminate your access to our products and services if we are unable to process your payment.
- Intellectual Property: Our website and all of its contents, including but not limited to text, graphics, logos, images, and software, are the property of Natural Beauty or its licensors. You may not use our intellectual property without our prior written consent.
- Disclaimer of Warranties: Our products and services are provided on an “as is” and “as available” basis. We do not make any warranties or representations, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
- Limitation of Liability: We shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our products and services, including but not limited to lost profits, loss of data, or business interruption.
- Governing Law: These terms of service shall be governed by and construed in accordance with the laws of Malaysia, without giving effect to any principles of conflicts of law.
- Changes to These Terms of Service: We may update these terms of service from time to time without prior notice. Your continued use of our products and services after such changes will constitute your acceptance of the new terms of service.
If you have any questions or concerns about our Terms of Service, please contact us. We reserve the right to modify these terms at any time, without notice.
At Natural Beauty, we are committed to protecting your privacy and ensuring that your personal information is kept secure. This privacy policy explains how we collect, use, and disclose your personal information when you visit our website, interact with us, or use our products and services.
- Collection of Personal Information: We collect personal information such as your name, email address, phone number, SSM detail and mailing address when you interact with us, make a purchase on our website, or use our services. We may also collect information about your browsing behaviour, IP address, and device information when you visit our website.
- Use of Personal Information: We use your personal information to provide you with our products and services, respond to your inquiries, and communicate with you about our products, services, and promotions. We may also use your personal information for marketing purposes, such as sending you promotional emails and newsletters.
- Disclosure of Personal Information: We may disclose your personal information to third-party service providers, such as shipping companies and payment processors, in order to fulfil your orders. We may also disclose your personal information if required by law or if we believe that such disclosure is necessary to protect our rights.
- Protection of Personal Information: We take reasonable measures to protect your personal information from unauthorized access, use, and disclosure. We maintain physical, technical, and administrative safeguards to protect the confidentiality and integrity of your personal information.
- Cookies and Tracking Technologies: We may use cookies and other tracking technologies to collect information about your browsing behaviour on our website. This information helps us to personalize your experience and improve our products and services.
- Your Choices: You have the right to access, correct, or delete your personal information that we hold. You may also opt-out of receiving promotional emails and newsletters from us at any time by following the unsubscribe link in the email.
If you have any questions or concerns about our privacy policy, please don’t hesitate to contact us. We are here to help you and ensure that your personal information is treated with the utmost respect and care.
At Natural Beauty, we want our customers to be completely satisfied with their purchase. If you are not satisfied with your purchase for any reason, we offer a hassle-free return and refund policy. Here are the details:
- Restocking Fee Policy: In the event that you need to return a product for reasons other than damage or defect, we reserve the right to charge a restocking fee of up to 15% of the product’s purchase price. This fee covers the cost of inspecting, repackaging, and restocking the product back into inventory.
- We understand that sometimes customers change their mind or order the wrong item, and we want to make returns as hassle-free as possible. However, we ask that customers carefully review product descriptions and specifications before placing an order to ensure that they are purchasing the correct item.
- If you need to return a product, please contact our customer service team to initiate the return process. We will provide you with instructions for returning the product and information on any applicable restocking fees. Please note that the original shipping and handling charges are not refundable and that customers are responsible for the cost of return shipping unless the product is damaged or defective.
- This policy clearly outlines the circumstances under which a restocking fee might be charged, what that fee might be, and why it is necessary. It also encourages customers to review products carefully before placing an order and provides clear instructions for initiating a return. By being transparent about their restocking fee policy, the retailer helps to set customer expectations and reduce the likelihood of misunderstandings or disputes.
- Please note that our refund policy applies only to items purchased directly from Natural Beauty. Items purchased from third-party sellers are subject to their respective return policies.
If you have any questions or concerns about our refund policy, please don’t hesitate to contact our customer service team. We are here to help you and ensure that you are completely satisfied with your purchase.
